We service Gas, Electric and Wood Burning fireplaces. Specializing in Napoleon products we install only Napoleon quality parts. All service calls are backed by a 100% satisfaction guarantee. If we cannot fix your fireplace you will not be charged!
Fireplace service request form
Fill out the form to the right with all the information possible. It could take up to 24hrs to hear back from our staff. They will contact you and proceed to schedule the service date with you.
Currently a service call is $250.00
2nd fireplace in house +$95.00
Yearly Service Program $195.00
Service calls start with a clean fireplace! 1.) We remove all the logs burners and burner plates and insure that all dust and debris are removed.
2.) Orifices are checked for blockages and proper size.
3.) Problematic parts are removed and replaced at this time.
4.) Paint touch ups inside the firebox
5.) Reassemble of burner pan and plate
6.) Media such as logs or rocks are hand cleaned and installed.
7.) Glass door is cleaned "inside" and gaskets are checked thoroughly
8.) Window / Door is installed
9.) Fireplace is tested for functionality and any air adjustments are made.
10.) Cleaning of outside of fireplace with paint touchups as required.
What do we do?
All new parts and labour come standard with a one year warranty. If we come out and change one part then 3 months later another part acts up. We will not charge you for an additional service call.
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