Gemco Fireplace Service and Warranty Pledge
Service Labor Warranty Pledge
Gemco Fireplaces guarantees a one year, 365 day, service warranty on the labor provided on all paid services. This labor warranty does not cover regular cleaning and maintenance, it only covers necessary labor to repair the fireplace to working order. Under no exception does a warranty service extend the labor warranty, the warranty is only covered by the original paid service or install and will only be provided upon proof of purchase. This warranty is effective immediately from date of service or install.
This labor warranty works in conjunction with the service part warranty. Under no conditions does the labor warranty cover replacement parts, see 'Service Part Warranty Pledge.' Under the circumstances that Gemco is unable to provide replacement parts; (ex. discontinued parts, competitors fireplace) it will be owner's responsibility to attain the necessary parts for repair or replace fireplace. In the event of replacing a fireplace, this warranty labor does not apply under any conditions.
Service Part Warranty Pledge
Gemco Fireplaces guarantees a one year, 365 day, service part warranty only on mechanical parts replaced at the time of service. Non-mechanical parts such as glass, logs, or fireplace media have zero warranty coverage, any defects or damages on these items must be reported at the time of the service call and to the technician present; if and only then a no charge replacement part will be offered. Gemco does not warranty or guarantee a lifespan on any existing parts, nor are these parts covered under warranty. Gemco has the right to refuse warranty on parts that show visible signs of tampering or misuse. Gemco only provides this service part warranty on parts installed by Gemco Fireplaces Fireplace Service Department, any over the counter parts are exempt from this warranty and Gemco Fireplaces standard purchase conditions would apply. Under no exception will warranty parts extend the part warranty period. Warranty is only covered by the original purchase and will only be provided upon proof of purchase. This warranty is effective immediately from date of service.
Gemco Fireplaces does not manufacture any replacement parts, in the event of part discontinuation; Gemco will refund 50% of the paid service charge if this occurs during the one year, 365 day warranty period.